Terms of Service

LAVA Diagnostics ("the Laboratory") provides analytical testing services on samples submitted by the client. The Laboratory reports the results of the analyses it performs on the specific samples it receives. No result extends to material the Laboratory did not test, including other units of the same batch.

The Laboratory does not manufacture, distribute, resell or broker research peptides, and holds no commercial interest in the outcome of any analysis.

All services are provided for laboratory research purposes. No analytical result constitutes a safety assessment, an efficacy assessment, a regulatory clearance, a fitness-for-purpose determination, or an authorisation of any kind for human or veterinary use.

The client agrees not to present any Certificate of Analysis, in whole or in part, as evidence that material is safe for, approved for, or intended for administration to humans or animals.

Samples must arrive in crimped, unopened vials unless otherwise agreed in writing. The Laboratory reserves the right to decline any sample at receiving, including samples outside its accepted scope, samples with compromised container integrity, and samples whose declared contents do not match their apparent contents.

The Laboratory does not accept human growth hormone, HCG, HMG, testosterone or related hormone preparations, or cosmetic injectables of unverified origin. Declined samples are returned at the client's cost or disposed of at the client's written instruction.

Retained material is held for ninety days following certificate issuance unless a longer retention period is agreed in writing, after which it is disposed of in accordance with applicable waste regulations.

The Laboratory reports results as measured. A result that does not meet the client's expectation or specification is reported with the same rigour as one that does. The Laboratory will not withdraw, amend, suppress or re-issue a result on the basis of client dissatisfaction.

Every certificate is reviewed and approved by a second analyst prior to release. A certificate may be revoked and superseded where a transcription or calculation error is identified, in which case the client is notified and the revoked certificate verifies as revoked rather than being deleted.

The Certificate of Analysis names only the company, organisation or individual identified by the client on the submission form. The Laboratory does not add third parties to a certificate.

The Laboratory operates a verification facility allowing a holder of a certificate number or QR code to confirm a certificate's authenticity and contents. The Laboratory does not publish, list, index or otherwise make browsable any directory of certificates.

Results are treated as confidential to the submitting client and are not disclosed to third parties except as required by law or where the client has shared the certificate reference. The client acknowledges that any party they give a certificate number or QR code to will be able to view that certificate.

Fees are as stated at the time of submission. Estimates shown during submission are indicative; the invoiced amount is confirmed at invoicing and reflects applicable volume tiers. Fees do not vary according to the outcome of an analysis.

Invoices are payable within fourteen days of issue unless other terms are agreed in writing. The Laboratory does not withhold results pending payment.

The Laboratory's total liability arising from any order is limited to the fees paid for that order. The Laboratory is not liable for indirect, consequential, incidental or economic loss, including loss of profit, loss of contract, product recall costs, or loss arising from the client's or any third party's reliance on a result.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

These terms are governed by the laws of the State of Tennessee, United States, and the parties submit to the exclusive jurisdiction of its courts.